COMPANY HISTORY…
 UMECO Inc. was established in 1951 and is privately held. The company has evolved into a diversified healthcare product distributor as well as a logistics service provider for healthcare companies. Our working philosophy, our mission, and our values are the base for our business decisions. UMECO Inc. provides sales and marketing coverage as well as logistics services to various territories such as Puerto Rico, the U.S. Virgin Islands, and several areas of the Caribbean. We strive for continuous improvement in all areas and request active participation of our partner vendors and customers in achieving this.
Our logistics services, innaugurated several years ago, provides outstanding service at the best available cost with the goal of maximizing our logistics partner profits. The services capability ranges from Warehousing & storage, Inventory Handling, Pick–Pack and Delivery, Information Systems Processing, Credit/Collections, and Customer Service.
 Corporate headquarters, including offices and warehouse facilities, are located in San Juan, Puerto Rico. Our Distribution Center has approximately 50,000 square feet with specified areas providing climate control facilities. It has capabilities for Rx product handling approved by Puerto Rico’s Department of Health.
SERVICES
Sales & Marketing
UMECO Inc. is a partner in sales & marketing with several Fortune 500 companies in the Pharmaceutical and Medical sector, providing them with 50 years of business expertise in the Caribbean market place.
Logistics Services
UMECO Inc. understands today’s ever changing business world by offering flexible and customized services to satisfy the needs of our logistics partners.
THE HEALTHCARE MARKET and HOW WE PLAY IN IT…
The Healthcare market in Puerto Rico has experienced various drastic changes in the manner of which healthcare services are delivered, because of the implementation of the Healthcare Reform. This decentralization of services by the central government has intensified competition in the private sector and has presented additional cost constraints which directly affect vendors and providers.
The markets that UMECO serves as a sales & marketing partner are:
The Hospital:
A direct sales force provides products and services to all acute care facilities in the public, federal government, and private sector.
The Physician:
A direct sales force and a telemarketing team provides focused specialized products and services to all office practices.
The Home Health Care Providers:
A direct sales force provides products and services to all Home Health Care Providers under Medicare and private insurance coverage.
THE HEALTHCARE MARKET…
UMECO’S experience…
The Caribbean is a very unique marketplace. Despite the influence of U.S. suppliers, we have a very solid local trade environment. Our fifty-plus years’ business experience is beyond measure and value for our business associates.
Every sales person in our organization has assigned customers within a specific geographical area and visits them weekly or biweekly, depending on the customer requirements. We also have a fully staffed Tele-Services Department to support field sales personnel.
MANAGEMENT & ORGANIZATION CAPABILITIES
The company’s work force constitutes a valuable asset responsible to maintaining its continuous business flow. This work force is also responsible to run an operation that groups different companies’ requirements in a well designed integrated system.
Conscious of the value employees contribute to the improvement of our operations, we have developed plans to improve their capabilities. These plans are focused in areas related to the individual’s continuous growth.
The company’s Human Resources Department plays a leading role in designing plans and programs for the continuous development of our employees thereby enhancing UMECO’S organizational capabilities.
CUSTOMER SERVICE PERFORMANCE
UMECO Inc. recognizes the importance of improving operational processes to meet the increasing demand of its customers. It also recognizes the need to measure its activities to identify necessary changes in these processes.
UMECO Inc. has implemented an ACCESS based software program to measure its logistics operation and delivery performance. This program evaluates the order cycle time from order, picking date to delivery date.
The monthly report includes all orders delivered during a specific time frame. It details the order number, invoice number, customer number, customer name, order date, picking date, and customer receiving date. Dates within the picking date and the receiving date provide useful information in determining loopholes within the order cycle.
SOME OF OUR SALES & MARKETING PARTNERSHIPS
BECTON DICKINSON
COLOPLAST
FREEDOM SPECIFIC
BANTA HEALTHCARE
KENDALL HEALTHCARE
MALLINCKRODT
US SURGICAL
INVACARE CORPORATION
RESMED
BAXTER
WELCH ALLYN
ACOR ORTHOPEDIC
HOME DIAGNOSTICS
PROPPER MFG.
CONMED
GLAXO SMITH KLINE
MERCK
BRISTOL MYERS SQUIBB
NATIONAL DISTRIBUTION AND CONTRACTING (STARLINE MEMBER)
3M
ZYGO INDUSTRIES
MANY OTHERS
MISSION AND VISION
OUR MISSION:
“It is our commitment to provide products and services that excel in quality, and to promote these products and services to the healthcare industry. We strive to meet our customers expectations while contributing to our organizational growth”
VISION:
“We will be present in every healthcare providing facility thru our products and services”
CORE VALUES
We will conduct our business practices under ethical terms.
We will maintain the highest level of credibility to our employees and customers committing to our promises.
We will promote an atmosphere of respect and confidentiality for our Company’s business affairs.
We will promote teamwork using mutual respect, loyalty, and empathy as our guides.
We will develop and maintain an atmosphere which supports personal and professional growth.
We will strive for success maintaining an honest and fair business mentality.
HUMAN RESOURCES
The Human Resources Department covers all areas such as the employee’s manual, conduct rules, recruiting and selection process, evaluation process and training programs.
WORK FORCE
Our company’s work force is composed of more than 60 people. (62% warehouse & distribution and 38% sales & administration) Management is composed of a selected group of professionals who have dedicated many years to the healthcare industry.
TRAINING AND SKILLS DEVELOPMENT
UMECO Inc., is committed to develop all employees’ managerial, technical and functional skills necessary to reach the maximum of their capabilities. To meet this goal, the company has developed a well-defined training program that covers employees training activities through their career path within the company.
The company’s training programs group a variety of activities ranging from inductive, operational, advanced, and technical training up to university level and continued education courses, all planned to meet both the company and the employee’s needs. This program is handled as a team effort between Human Resources, Department Managers and Quality Assurance group members.
Training activities in Quality Assurance and GMP’s have been successfully addressed to employees at different levels in the company. Additionally, operational training activities are continuously planned to cover new procedures and procedures’ update.
Management employees enhance their technical expertise while attending field related training activities in finance, credit and collection, management, labor and employment law, customer service, accounting, sales & marketing, warehouse operations, and logistics and quality assurance among others. Employees working in different areas benefit from continued education courses in pharmaceutical and accounting areas while others move forward in university studies at a company cost.
Our evaluation process includes the assessment of employee’s skills necessary to meet business expectations. Some of the evaluated skills include:
- Preciseness - ability to handle precisely his/her responsibilities.
- Following instructions - ability to follow supervisor instructions, ability to handle work during business crisis and the ability to meet new business situations.
- Creativity - ability to find better ways of doing things.
- Interpersonal skills - ability to interact with customers, peers, supervisors and employees.
- Reliability - ability to handle responsibilities with a minimum supervision.
- Empowerment- ability to make decisions.
Other areas considered in the evaluation include attendance, technical expertise, neatness, courtesy, etc.
UMECO, Inc.
Physical address:
171 Calle Federico Costa, Esq. Buonomo, Suite 100,
San Juan, Puerto Rico 00918-1307
Mailing address:
P.O. Box 21536, San Juan, Puerto Rico 00928-1536
Telephones:
Main: (787) 620-0011
Fax: (787) 766-0057
Fax, Customer Service: (787) 758-2925
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